If you own a cat, dog or another small pet, you have probably come across Zooplus. The online pet store offers a wide range of pet food, treats, toys and accessories, often at competitive prices. But is Zooplus worth using in 2026, and can UK customers rely on its products, delivery and customer service?

In this neutral Zooplus review, we look at its main advantages, potential drawbacks and whether it is a good choice for pet owners.

What Is Zooplus?

Zooplus is an established online retailer specialising in pet supplies. Its UK website, zooplus.co.uk, allows customers to browse products for cats, dogs, birds, fish and other animals.

The store is particularly useful for people who regularly buy pet food, cat litter and other everyday essentials. Rather than visiting a physical shop, customers can order supplies online and have them delivered to their home.

What Does Zooplus Offer?

One of Zooplus’s biggest advantages is its extensive product selection. Customers can find everyday essentials alongside specialist food, grooming products, bedding, scratching posts, toys and accessories.

The website stocks a variety of familiar pet food brands, as well as products under its own labels. This gives shoppers options across different budgets and dietary requirements.

Regular promotions and multi-buy offers may also help customers save money, particularly when buying products they use frequently. However, prices vary by product, so comparing individual items with other UK retailers is still worthwhile.

Is Zooplus Legit?

Yes. Zooplus is a genuine online pet retailer, rather than an unknown website offering suspicious deals. It provides published customer service information, delivery details and a formal returns policy.

According to its official returns policy, customers generally have 14 days from receiving their goods to request a return when changing their mind, subject to exclusions and the stated conditions.

As with any online purchase, customers should check product descriptions, delivery terms and return conditions before ordering.

What Do Customer Reviews Say?

Customer feedback about Zooplus is mixed. On Trustpilot, the UK store had a score of approximately 3.2 out of 5 in the results reviewed for this article, with thousands of customer reviews.

Positive reviewers frequently mention competitive prices, a broad product range and convenient ordering. For people buying heavy items such as cat litter or bulk pet food, home delivery can be particularly helpful.

However, negative reviews raise concerns about delayed deliveries, damaged parcels, missing items and difficulties resolving problems with customer support. These experiences suggest that delivery reliability can be an important consideration.

Customer reviews are individual experiences rather than a guarantee of what every shopper will encounter. Nevertheless, the recurring complaints are worth considering before placing a large or time-sensitive order.

Pros and Cons of Zooplus

Pros

  • Extensive range of pet food and accessories.
  • Competitive prices and promotional offers.
  • Convenient online ordering and home delivery.
  • Official returns and customer support policies.

Cons

  • Delivery experiences can vary.
  • Some customers report damaged or missing items.
  • Customer service experiences are inconsistent.
  • Prices are not necessarily the lowest on every product.

Is Zooplus Worth It in 2026?

Zooplus is a legitimate option for UK pet owners who value product choice, convenience and potential savings on regular purchases. Its broad catalogue makes it particularly appealing for households buying several pet essentials at once.

However, mixed customer feedback about delivery and customer service means it is not without drawbacks. Comparing prices, checking recent reviews and allowing extra time for delivery are sensible precautions.

Final Verdict: Zooplus is worth considering in 2026, especially for routine pet supplies and bulk purchases. It is not necessarily the best choice for every shopper, but customers who find suitable prices and receive reliable deliveries may find it a convenient option.